Pinterest
Ticket Submission Process During Temporary Live Chat Suspension
Important Notice
Our live chat service is currently suspended. You can still submit a ticket for assistance.Steps for Ticket Submission
- Visit our Support Page.
- Select the appropriate category and sub-category that matches your query.
- Provide a detailed description of your issue, including any relevant order numbers or product information.
- Submit your ticket by clicking the "Submit" button.
We apologize for any inconvenience caused by the temporary unavailability of our live chat service. We will continue to respond to submitted tickets as promptly as possible.
Missing or Broken Item Resolution
If you received an item in your order that is missing or broken, please include the following information in your ticket submission:
- Order number
- Product name and description
- Photos or videos of the missing or broken item
Our team will review your request and assist you in getting replacement parts or resolving the issue.
Shipping Schedule Update
Please note that our shipping schedule will be adjusted during Golden Week. Regular operations will resume on:
1030-1630 JST
Thank you for your understanding.
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